Sales and Returns
SALES AND RETURNS
I hope that you will be delighted with your JLG jewellery. If for some reason you wish to return an item a refund will be offered if it is returned within 14 days of your receipt of order. The item must be in its original packaging and unworn. Please return items by special delivery. Please note that bespoke items cannot be returned.
RETURN OF FAULTY GOODS
Items will only be replaced or credited if there is a manufacturing fault or if that damage has occurred prior to delivery. Items delivered faulty must be returned within 14 days.
If there is a subsequent manufacturing fault within a period of 12 months after delivery please return your item of jewellery for inspection. Any item displaying damage deemed to be a result of wear and tear will not be accepted as faulty. Where possible items will be repaired on request but there will be a charge for this service.